General FAQ

This FAQ covers cross-cutting questions about Luminar Works. Questions owned by a specific area are answered in their own documentation: subscription and billing in the Subscription documentation, the Founding Fleet program in the Founding Fleet documentation, module capabilities in each module's documentation, and platform concepts in the Architecture documentation.

About Luminar Works

What is Luminar Works?
Luminar Works is a modular route planning platform for small and medium-sized businesses, focused on planning and field activities for distribution, sales, and service environments. Every account starts on the free Luminar Core base, and paid modules layer on top as your needs grow. See the Overview documentation.

What kinds of businesses is Luminar Works for?
Businesses that send resources out to customer locations to perform work — deliveries, collections, service visits, inspections, installations, or any combination. It is industry-agnostic: the same planning concepts apply whether your resources are vans, technicians, crews, or equipment.

Is there a mobile app?
A Luminar Works mobile app for agents — allowing published trips to be viewed and executed in the field — is coming soon after launch, and is not yet available.

Getting started with Luminar Works

How do I create an account?
Enter your name, email, and phone number. Your number is verified and an activation link is sent to your inbox, where you set your own password and sign in. No credit card, no setup call.

Do I need a credit card to sign up?
No. Luminar Core is free for up to 5 resources in your first Business Unit, with no credit card required.

What do I need to set up before I can plan?
Set up your Business Unit — tell us a little about how you operate, then add the resources and customers you work with. After that, planning is the only part you repeat: bring in your tasks, build your plan on the Gantt, and publish your trips. See the Luminar Core documentation.

Data and integration

How do I get my data into Luminar Works?
Bring your data in from spreadsheets with CSV import — no integration build required to get up and running. The REST API (available at general launch) supports the creation and maintenance of resources, customers, sites, and tasks. See the Integration documentation.

How do I get my plans out of Luminar Works?
Publishing is the gatekeeper: only published trips can be exported to CSV, Excel, or PDF, shared to the allocated Agent by email and WhatsApp, or — at general launch — retrieved by external systems via the REST API. See the Integration documentation.

Support and help

What support is included?
Luminar Core includes community support and self-serve help guides. Direct email support becomes available with any paid module. You can also reach support through the support portal — opened from the Support menu item — to search help resources, use the support chat, and log a ticket.

Product direction

What's on the roadmap?
The Module Roadmap documentation sets out the modules planned beyond launch. None of them is available yet, and the roadmap is subject to change.